Yes, if you're not completely satisfied, you may return your item(s) for store credits (valid for 3 months) or exchange them at our stores.

• Returns must be made within 14 days from the shipping/delivery date.

• Items must be unworn, unwashed, unscented, with tags on, and in original packaging.

• Sale and discounted items, accessories, and items marked non-returnable are not eligible.

To return:

1. Log into your account.

2. Click 'Order History'.

3. Select your order.

4. Click 'Return Items'. If this option is unavailable, the item may not be eligible.

Drop-off Locations:

• JEM: 50 Jurong Gateway, #02-49, Singapore 608549

• Tampines 1: 10 Tampines Central 1, #02-02, Singapore 529536

• Plaza Singapura: 68 Orchard Rd, #B1-20, Singapore 238839

• HQ (24-hour box): 61 Tai Seng Avenue, #03-12 Print Media Hub, Singapore 534167

Include your return form and RMA number (available after submitting your return request).

No Cash Refunds.

STORE CREDITS

• Issued within 3–5 working days upon receipt of return.

• Valid for 3 months and usable online or in-store.

• Partial usage is allowed; unused balances will not be refunded or extended.

• Returns involving free gifts: If the remaining order value no longer qualifies for the promotion, the free gift must be returned or its value will be deducted from the store credit.

EXCHANGES

• Only one-time exchanges are allowed.

• Items must be exchanged for those of equal or higher value.

• Exchanged items are not eligible for further exchange or return.

• For orders with free gifts, return the gift if your remaining order value no longer meets the promotional criteria.

TIKTOK ORDERS

To return a TikTok order:

• Mail it back to our HQ or drop it off at any of our stores.

• There's no need to initiate the return through the TikTok platform.

• Store credits will be issued within 3–5 working days of receiving your return.