Product Availability
Can I reserve an item I saw online at your store?
We’re unable to accommodate in-store reservations. However, you can check product availability online and head down to the store as soon as possible to make your purchase.
Can I try on an item I saw online at the store?
We wish we could carry every online item in-store, but due to space limitations, only our newest arrivals and selected backorder restocks are typically available in-store.
If there's a specific piece you’re interested in, feel free to check with our retail staff for assistance.
Store Exchange & Return Policy
I purchased an item in-store and found a defect. What should I do?
While we encourage all customers to inspect their items before making payment, we understand some defects may be overlooked.
We offer exchanges only for defective store purchases. This excludes Sale items, discounted items (including those purchased with promo codes), accessories, and any item marked as non-returnable.
What is your in-store exchange and return policy?
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No cash refunds or store credits will be issued for store purchases, regardless of reason.
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Sale, promotional, and discounted items are not eligible for exchange.
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Bring your original store receipt and item(s) to any of our retail locations within 14 days of purchase for an exchange.
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Items must be in original condition: unworn, unwashed, unscented, with tags intact and in original packaging.
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As online and retail store inventories are managed separately, we do not support exchanges between online and in-store items.
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If your desired size or item is unavailable at the store, you may choose another item available at the same store.
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No refund will be issued if the exchanged item is of lower value.
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Only one-time exchange is allowed per purchase.
Love & Bravery provides in-store exchanges for eligible items only.
Exclusions apply to Sale items, discounted items (including those purchased with discount codes), accessories, and any product specifically marked as non-returnable.
Where are your stores?
JEM
50 Jurong Gateway, #02-49 JEM Shopping Mall, Singapore 608549
Tel: 6592 3147
Opening hours:
Monday - Sunday: 11 am - 9.30 pm
TAMPINES 1
10 Tampines Central 1, #02-02, Singapore 529536
Tel: 6721 9634
Opening hours:
Monday - Sunday: 11 am - 9.30 pm
PLAZA SINGAPURA
68 Orchard Rd, # B1-20 Plaza Singapura, Singapore 238839
Tel: 6015 0939
Opening hours:
Monday - Sunday: 11 am - 9.30 pm