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Returns & Exchanges

Online Purchases

How can I return my order from Malaysia?
Returning your order is easy!
If your order qualifies for a return, simply drop off the item at a registered Ninja Van PUDO point, and they’ll send it back to us for a small fee.
Please reach out to us, and we’ll assist you with the return process!


Can I exchange or return my item at your Singapore store?
We’re unable to offer exchanges at our Singapore store due to currency differences. However, you can drop off your item, and we’ll issue store credits for you.
For defective or incorrect items, we can process the return for you. Just message us via our chatbot, and we’ll start the return process.


Can I exchange an item for another one instead of receiving store credits?
If you’re not fully satisfied with your online purchase, you can return the item for store credits, valid for 3 months.
Currently, we don’t offer exchanges. If you need a different size or color, simply return your item and place a new order.

To start your return, log in to your account and follow the instructions on the return portal.
All returns must be made within 21 days of the shipping date.

To process your return:

  1. Log in to your account.

  2. Go to ‘Order History’ and select the order you want to return.

  3. Click on the ‘Return Items’ tab. (If you can’t click, the item isn’t eligible for return.)

  4. If eligible, contact our Customer Service via chatbot, WhatsApp, or email to receive your return waybill.

  5. For returns due to defects or errors, we will credit your shipping fee along with the original payment.

  6. For returns due to change of mind, the shipping fee will be deducted from your store credit.

Eligibility:

  • Items must be unworn, unwashed, unscented, with tags on, and in original packaging.

  • FInal Sale items are not eligible for returns or exchanges.

Love & Bravery reserves the right to reject returns that don’t meet the criteria.
Returns must be dropped off at Ninja Van PUDO points. When searching for a PUDO point, select ‘I want to return a parcel’.

Store Credits:

  • Store credits will be issued within 3-5 working days of receiving your return.

  • Credits are valid for 3 months and can be used toward future purchases (either partially or fully). Unused or expired credits are not refundable.

  • If you received a free gift with your order, the gift must be returned along with the item(s) to meet the promotion’s minimum purchase requirement. Otherwise, the free gift value will be deducted from your store credit.

Exchanges:
Exchanged items are not eligible for further exchanges or returns.

Defective or Incorrect Item Received

We apologize if you received a defective or incorrect item.
Please follow the steps below to process your return within 21 days from the delivery date:

  1. Log in to your account.

  2. Go to ‘Order History’ and select the order with the issue.

  3. Click ‘Return Items’ and submit a photo of the defect and reason for the return.

  4. If you’re unable to click, contact us with your order number and return reason. Our team will assist you with the return process. We do not provide refunds unless the item is out of stock.

  5. If eligible, our Customer Service team will provide a return waybill.

For defective or incorrect items, we’ll credit your shipping fee and original payment. If it’s a change of mind, the shipping fee will be deducted from your store credits.

Eligibility:

  • Items must be unworn, unwashed, unscented, with tags on, and in original packaging.

  • Sale and discounted items are not eligible for returns or exchanges.

  • Returns will not be accepted for items that don’t meet the above conditions.

For international returns, please ensure your return is processed within 2 working days, and it must reach our warehouse within 15 days.

Please Note:

  • Defects must be verified by our Customer Service team to qualify for a return.

  • Exchanges are only available for defective items, and we do not offer cash refunds unless the item is out of stock.

  • We do not accept returns for items with minor imperfections (e.g., loose threads, slight stains, or misaligned buttons) that don’t affect overall appearance.

Not Considered Defects:

  • Items that have been washed or soaked.

  • Slight measurement discrepancies (up to 0.5 - 0.8 inches).

  • Color variations due to lighting or monitor differences.

  • Variations in prints, such as alignment or color patches.

  • Minor imperfections like loose threads or minor stains.

Love & Bravery does not offer exchanges or returns for Final Sale items, accessories, or non-returnable items.

Return Processing & Refunds

Once we receive your return and confirm it meets the return conditions, we’ll process it within 7 business days.
If your return qualifies for store credits, they’ll be available in your account. For eligible refunds, the amount will be returned to your original payment method. Please allow 10 business days for the refund to reflect in your account.