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Returns & Exchanges

Online Purchases & Returns

What is the Returns Process?

Returning an item is easy!
Simply log into your account and initiate the return from your Order History. Items must be in original condition — unworn, unwashed, unaltered, and with tags intact — and returned in the original packaging.

Once your return is confirmed, you’ll receive detailed instructions from our courier partner, Return Helper.

Please note:
We may decline return requests for repeated returns or if the return criteria are not met. See eligibility guidelines below.

Can I request an exchange instead of store credits?

We currently do not offer direct exchanges.
If you need a different size or colour, please return your item for store credits (valid for 3 months) and place a new order.

How to start your return:

  1. Log in to your account.

  2. Navigate to Order History and select the relevant order.

  3. Click on ‘Return Items’. (If it’s inactive, the item isn’t eligible.)

  4. If eligible, you’ll be redirected to the Returns Portal to pay for return shipping and print your return label.

  5. Attach the label to your parcel and drop it off at any USPS or FedEx station.

If your return is due to a defective item or incorrect order, we’ll reimburse your return shipping cost along with the original purchase.

Return Eligibility Criteria

  • Items must be unworn, unwashed, unscented, and in original packaging with tags attached.

  • Sale and discounted items are not returnable or exchangeable.

  • All returns are subject to review. We reserve the right to reject any returns that do not meet these conditions.

  • Final Sale, accessories, and other marked non-returnable items are not eligible for return.

  • If a free gift was included in your order, it must also be returned. If the remaining value no longer meets the promotional minimum, the gift’s value will be deducted from your store credit.

Store Credits

  • Issued within 3–5 business days after your return is received and approved.

  • Valid for 3 months and can be used online (partial or full payment).

  • Store credits are non-refundable and non-extendable.

  • We do not offer cash refunds for returns.

Items exchanged once cannot be returned or exchanged again.

Received a Wrong or Defective Item?

We're sorry about that! Please submit your return within 21 days of delivery by following these steps:

  1. Log into your account and go to Order History.

  2. Click ‘Return Items’ on the affected order.

  3. Upload a clear photo of the defect and select a return reason.

If the return tab is inactive, please contact us with your order number and return reason for assistance. If the item is out of stock, a refund will be issued to your original payment method.

For defective returns:

  • Our Customer Service team must verify all defects.

  • If approved, a replacement will be arranged.

  • Refunds will only be issued if a replacement is unavailable.

  • Items must still be in original condition (unworn, unwashed, tags intact).

International Returns

  • Returns must be initiated via the Returns Portal within 2 business days of delivery.

  • Items must reach our warehouse within 15 days.

What’s Not Considered a Defect

  • Items washed or soaked (hand-washing is recommended)

  • Minor measurement differences (0.5–0.8 inch variance)

  • Slight colour differences due to lighting or screen settings

  • Minor imperfections (loose threads, small stains, button alignment)

  • Subjective issues (e.g. lining, pocket design, fabric feel)

Have You Received My Return?

Once your returned parcel is received and approved, we’ll process your return within 7 working days.

  • Store credits will appear in your account once processed.

  • Refunds (if applicable) will be credited back to your original payment method within 10 business days.