Ordering & Shipping

Shipping to Malaysia & International Destinations

Do you ship to Malaysia?

Yes, we do!
We offer delivery to Malaysia at a flat rate of MYR 20.00 per item. Enjoy free shipping when your total order exceeds MYR 200.00.

Once your order is confirmed, it will be processed and shipped within 3–5 working days. During peak or promotional periods, processing times may be extended. Delivery typically takes 5–7 working days.

All Malaysian orders are shipped via express courier, delivered directly to your address. Kindly note: We do not ship to P.O. Box addresses.

If your order contains both in-stock and backorder items, it will be shipped only when the backorder items arrive. To receive in-stock items earlier, we recommend placing a separate order.

You can preview shipping charges by clicking “CALCULATE SHIPPING” at checkout.

Customs, Duties & Taxes

Additional customs duties or taxes may be applied depending on your country's regulations. These charges are not included in your total at checkout.

We advise contacting your local customs office to get accurate information before ordering. If you decline to pay the duties and the package is returned to us, you’ll be responsible for any return costs incurred.

International Shipping Rates

Order Processing & Delivery Timelines

All orders are processed within 3–5 working days (Monday–Friday, excluding weekends and public holidays).
Once shipped, you'll receive an email with tracking details.

Please double-check your order before confirming. We are unable to modify or combine separate orders after they are placed.

Will I Be Charged Taxes & Duties?

The shipping fee paid at checkout does not include any taxes or duties. Your package may be subject to local customs inspection, and applicable fees will be assessed by your country’s authorities.

You are responsible for paying any taxes or duties before your package can be released. If the package is refused or unclaimed, you will bear any return shipping and administrative charges incurred.

Tracking & Notifications

• Order Tracking: You will receive tracking information via email once your order has shipped.

• Shipping Notifications: Updates will also be available through your account dashboard.

Can I Collect My Order In Person?

We currently do not offer international self-collection. However, if you are visiting Singapore, you may opt for store pickup at these locations:

• Love & Bravery HQ: 61 Tai Seng Avenue, #03-12 Print Media Hub, Singapore 534167

• JEM: 50 Jurong Gateway, #02-49, Singapore 608549

• Plaza Singapura: 68 Orchard Road, #B1-20, Singapore 238839

• Tampines 1: 10 Tampines Central 1, #02-02, Singapore 529536

Orders take 3–5 working days to arrive at the selected store. You’ll receive an email once it’s ready for collection.

Please collect your order within 14 days of notification. Unclaimed orders will be returned to HQ, and re-delivery charges will apply.

What Happens If I Order a Backordered Item with an In-Stock Item?

If your order includes both in-stock and backorder items, your entire order will ship once all items are available.
To receive in-stock items sooner, place a separate order for the backordered items (additional shipping charges may apply).

You’ll receive an email notification when your backorder item has shipped.

Missing Items or Delayed Parcels

If an item is missing from your order or your parcel has not arrived, please contact us at customers@loveandbravery.com or reach out via our chatbot. Include your order number so we can assist you promptly.

Complimentary Shipping to Malaysia

Yes, orders delivered to Malaysia that total MYR 200.00 or more will automatically qualify for free standard shipping.