International Shipping Information
Do You Ship Internationally?
Yes, we do! We offer international shipping to a wide range of countries. Shipping fees are automatically calculated at checkout based on your location.
Once your order is confirmed, it will be processed within 3–5 working days. Please note that during high-traffic periods such as sales or holidays, processing may take longer. Delivery typically takes 5–7 working days from the date of shipment.
All orders are shipped via express courier services and will be delivered directly to your address. Kindly note that we do not ship to P.O. Boxes.
Orders containing both in-stock and backordered items will only be shipped when all items are available. To receive in-stock items sooner, please place a separate order for backordered products.
You can estimate your shipping costs by clicking the “CALCULATE SHIPPING” button at checkout after adding items to your cart.
Customs, Duties & Taxes
Please note that the shipping fee charged at checkout does not include taxes or import duties. Your order may be subject to customs inspections, and any applicable charges will be assessed according to your country’s regulations.
You are responsible for paying any duties or taxes required before your parcel can be delivered. If you refuse delivery or fail to claim your order, you will be liable for any return costs, including duties and return shipping.
For an estimate of customs and import fees, you may use online calculators, but we recommend checking with your local customs office for the most accurate information.
International Shipping Rates
| Country | Flat Rate Shipping | Free Shipping |
| Malaysia | MYR 20 | MYR 200 |
| Philippines | PHP 300 | PHP 3,000 |
| Hong Kong | HKD 40 | HKD 400 |
| Brunei | BND 7 | BND 70 |
| Indonesia | IDR 90,000 | IDR 900,000 |
| Vietnam | VND 150,000 | VND 1,500,000 |
| Japan | JPY 1,200 | JPY 8,000 |
| Australia | AUD 15 | AUD 100 |
| New Zealand | NZD 20 | NZD 120 |
| United States | USD 20 | USD 150 |
| Canada | CAD 25 | CAD 250 |
| United Kingdom | GBP 15 | GBP 150 |
| Europe | EUR 20 | EUR 200 |
| Rest of the World | USD 20 | USD 150 |
Order Tracking & Notifications
-
Tracking Your Order: Once shipped, you’ll receive a tracking link via email.
-
Shipping Updates: Your order status will also be available in your account and updated at each stage.
Can I Collect My Order in Store?
Currently, international self-collection is not available.
If you’re visiting Singapore, you’re welcome to pick up your order at one of our local retail locations:
Singapore Pick-Up Points:
-
JEM: 50 Jurong Gateway #02-49
-
Plaza Singapura: 68 Orchard Road #B1-20
-
Tampines 1: 10 Tampines Central 1 #02-02
For assistance with self-collection, please reach out via our chatbot.
Backorders & Mixed Orders
If your purchase includes both in-stock and backordered items, your order will only ship once the backordered items are ready.
To receive your in-stock items sooner, place separate orders. Please note, additional shipping charges may apply.
You will be notified by email and in your account once your backordered items are shipped.
Missing or Delayed Orders
-
Missing Items: Contact us at customers@loveandbravery.com or via our chatbot with your order number. We'll get back to you within 1 working day (longer during peak seasons).
-
Delayed Parcels: If your parcel hasn’t arrived after the expected delivery time, please reach out through the same channels. We’ll investigate and update you as soon as possible.
Is There Free Shipping for International Orders?
Yes! Enjoy complimentary standard shipping when your order meets the minimum purchase requirement for your region (see the table above).
This applies to both in-stock and backordered items.